Payments
Scan, pay, done.
Tokens in under a minute.
Residents pay for electricity and water with M-Pesa or card, using just the meter number. No account, no office visit, no waiting for a caretaker.
Scan to buy tokens
0000 0000 000
Buy token
Token sent to your meter
Nothing to type: your meter has it.
Token
0000 0000 0000 0000 0000
Starting a purchase
Three ways in. Same token at the end.
Residents pick whatever suits them. All three lead to the same verified checkout.
Scan the sticker
Every meter can carry a printed QR sticker. Point a phone camera at it and the purchase opens with the meter already filled in.
Type the meter number
Open the buy-a-token page from any browser and enter the number printed on the meter. Visitors and new tenants can pay straight away.
From the resident app
Tenants who sign in see their meters, buy in two taps and keep a full history of every token. They register with a code sent by SMS.
Utility payments
Pay for your utilities with less friction.
Residents and visitors buy tokens with just a meter number. No account, no office visit and no waiting for a caretaker.
Available for meters registered on OnePlumbing. Token delivery depends on the meter model.
OnePlumbing · Buy token
Follow a payment
Where the money goes, step by step.
From the resident's phone to the landlord's account, every shilling has a record. Here's the route one purchase takes.
The amount is an example. Fees are set per building and shown in each landlord's records.
Resident pays KES 500
M-Pesa or card, through our secure payment partner's checkout.
Payment confirmed
We check the amount with the payment partner directly, never trusting the browser.
One token issued
Exactly one token for that payment, sent to the meter or shown to type in.
Recorded against the unit
The payment, the meter and the unit are linked in the landlord's records.
Then it's split and settled
Management fee
Recorded on every payment, at the rate set for the building.
Landlord's share
Split to the bank at checkout, or sent by mobile-money transfer once confirmed.
Built so nobody pays twice
Safeguards on every purchase.
Utility money has to be right the first time. These checks run on every token, whoever buys it.
Verified before issued
No token is created until the payment partner confirms the money arrived.
One payment, one token
A payment can't be used twice, so a double tap or a second tab never issues a second token.
Recovers from dropped connections
If the network drops mid-purchase, retrying picks up the same payment instead of charging again.
A history for every meter
Every purchase is kept with its amount, date and status for residents and landlords.
Phone-verified accounts
Tenants confirm their number with an SMS code before their account is created.
Card details never touch us
Card and M-Pesa details are handled by the payment partner, not stored on our servers.
Landlord payments & settlements
Utility payments. Clearer settlements.
Utility money shouldn't disappear into a caretaker's notebook. Every payment is recorded against its meter and unit, and your share is tracked all the way to payout.
Tenant pays
KES 1,000
Unit A-101 · M-Pesa
Recorded
PAY-1042
Against its meter and unit
Management fee
KES 100
Your share
KES 900
Finance · this month
Illustrative dataRecorded payments
KES 0
Management fee
KES 0
Net to landlord
KES 0
| Payment | Unit | KES | Fee | Settlement |
|---|---|---|---|---|
| PAY-1042 | A-101 | 1,000 | 100 | Split at checkout |
| PAY-1041 | B-204 | 500 | 50 | Transfer sent |
| PAY-1040 | A-103 | 2,000 | 200 | Split at checkout |
| PAY-1039 | C-012 | 300 | 30 | Manual payout |
Recent payouts
- Payout · bank accountKES 61,200
- Payout · mobile moneyKES 18,450
Pick a route to see it in the finance view.
How you're paid depends on the settlement method set up for your account. Settlement timing follows the payment partner's schedule; we don't promise instant payouts.
Questions
Questions about paying.
Do residents need an account to buy a token?
No. Anyone can buy with just the meter number or by scanning the meter's QR sticker. An account only adds a saved history and quicker repeat purchases.
Which payment methods are supported?
M-Pesa and cards, through our payment partner's secure checkout.
What happens if the token doesn't reach the meter?
The token is always shown on screen, so it can be typed on the meter's keypad. On supported electricity meters there's also a button to send it to the meter again.
When do landlords receive the money?
It depends on how the landlord is set up. Bank-linked landlords are split at checkout and settled on the payment partner's schedule; mobile-money landlords get a transfer once the payment is confirmed. We don't promise instant payouts.
Can a payment issue two tokens by mistake?
No. Each payment can issue exactly one token, even if the buyer taps twice or retries after a dropped connection.
Let's build it together
Build smarter utility infrastructure.
Whether you own one building, manage a portfolio or run a utility network, see how OnePlumbing connects your meters, residents and payments.