Trust & security
Utility money,
handled with care.
Residents trust us with their payments and landlords trust us with their income. Here's how we protect both.
Payment verified
Before any token is issued
Command logged
Who, what and when
Payments
Every payment checked, once.
Card details never stored
Card and M-Pesa payments go through our payment partner's checkout. We never see or keep card numbers.
Verified with the payment partner
Every payment is confirmed directly with the payment partner before anything is issued.
One payment, one token
A payment can only ever issue one token, even after a retry or a double tap.
Access & data
The right people see the right things.
Access by role
Admins, landlords, staff and tenants each see only what belongs to them, enforced in the database.
Verified phone numbers
Tenants confirm their number with a one-time SMS code before an account is created.
Remote commands logged
Every disconnect and reconnect is recorded with who sent it and when, behind a confirmation step.
Secrets stay on the server
Payment and meter-vendor credentials live only on our servers, never in the browser.
Encrypted in transit
The site and app are served over HTTPS.
Found a security issue?
Please tell us privately at hello@oneplumbing.co.ke and we'll look into it straight away.
Let's build it together
Build smarter utility infrastructure.
Whether you own one building, manage a portfolio or run a utility network, see how OnePlumbing connects your meters, residents and payments.